Returns & Exchanges
Online shopping is often difficult, especially with products like a cashmere scarf. You would like to "feel" what you are buying and the color is always a little different on the screen than in reality.
That's why all scarves from manoli can be exchanged.
We also view a scarf as an intimate item that is not easy to wash, especially because it is made of cashmere. We therefore attach particular importance to ensuring that the scarves are unworn. Of course you can unpack it and put it around your neck - but not leave the house with it ;)
We will only take back a returned scarf after it has been checked.
You will receive a credit for the scarf that you can use on your next purchase.
You have to cover the costs for the return transport.
The shipping costs for the new scarf (if your order cost less than CHF 300) will be deducted from your credit.
For all further details about the return and exchange conditions, take a look at our general terms and conditions or simply contact us, we will be happy to help you.
For us, we always want to find a solution that is right for both people. :)
Swiss law generally applies.